Knowing when to call 911 and what to expect when you call can save lives. Use the information below to make the right choice and help our dispatchers get you the help you need as quickly as possible.
When to Call 911
Call 911 immediately for any life-threatening emergency or crime in progress. Every second counts.
- check_circle Medical emergencies — Heart attack, stroke, difficulty breathing, unconsciousness, severe bleeding, choking, overdose, childbirth
- check_circle Fire or smoke — Structure fire, vehicle fire, smoke in the building
- check_circle Crimes in progress — Burglary, assault, robbery, domestic violence, suspicious person or activity
- check_circle Serious accidents — Vehicle crash with injuries, falls, industrial accidents
- check_circle Other emergencies — Drowning, missing child or vulnerable adult, downed power lines, gas leak, active threat
When NOT to Call 911
Do not call 911 for non-emergencies. Using 911 for minor issues can delay help for real emergencies.
- cancel Power outages — contact your utility company
- cancel Directory assistance or general information — use 411 or the internet
- cancel Road conditions or weather updates
- cancel Minor property damage accidents with no injuries
- cancel Lost or found pets (contact animal control or non-emergency)
- cancel Noise complaints, parking issues, or non-urgent disputes
What to Expect When You Call 911
Our dispatchers are trained to get help to you as fast as possible. Stay calm and stay on the line. Answer all questions — we may be sending help while we talk.
1
Location
"Where is the emergency?" This is the most critical information. Give the address or the nearest cross streets. If you don't know, describe landmarks. If you're on a highway, give the direction and mile marker or exit.
2
What Happened
"Tell me exactly what happened." Be specific: Is it a fire? A crash? A medical issue? How many people are involved? The more we know, the better we can help.
Tips for Callers
- Know your location. At home, know your full address. When traveling, note street names and landmarks. In rural areas, know your road name and approximate mile or house number.
- Stay on the line until the dispatcher tells you to hang up. Do not hang up to call someone else first.
- Follow instructions. Dispatchers may give you life-saving instructions (e.g., CPR, controlling bleeding) before responders arrive.
- If it's safe, meet responders outside and wave so they can find you quickly.
