A new district, built on fifty years of dispatch craft.
The Coosada 911 Communications District operates under the Code of Alabama to deliver professional emergency communication services for the Town of Coosada. Staffed by eleven certified public‑safety telecommunicators providing 24/7/365 coverage.
The district serves the Town of Coosada, Alabama.
Comprehensive emergency communication coverage and dispatch for Coosada Police and Coosada Fire/Rescue within the shaded boundary.
Our Mission
The Coosada 911 Communications District is dedicated to providing reliable, efficient, and professional emergency communication services for the Town of Coosada, Alabama. When residents and visitors need help, our job is to make sure emergency services respond quickly, calmly, and effectively.
What We Do
The district operates as a specialized emergency communications service provider for the Town of Coosada, coordinating 911 calls and emergency dispatches for:
- Coosada Police: law enforcement dispatch and communications
- Coosada Fire/Rescue: fire and rescue dispatch and communications
- Emergency Medical Dispatch (EMD): protocol‑driven medical pre‑arrival instructions, including Telecommunicator CPR, while dispatching Coosada Fire/Rescue's licensed transport ambulance
Eleven public safety telecommunicators provide 24/7/365 coverage, ensuring that emergency calls are handled promptly and routed to the appropriate first responders at all times.
Current & Future 911 Call Handling
At present, 911 calls originating within the Town of Coosada are initially answered by Elmore County Emergency Communications and then transferred to the Coosada 911 Communications District for local handling.
In the near future, the district will begin taking 911 calls directly once it is fully connected to the Alabama AGEN ESInet and authorized by the Alabama 911 Board. This transition marks a significant advancement in emergency communications capability for Coosada and the surrounding community.
Next‑Generation 911 Platform
Upon activation, the district will operate a Next‑Generation 911 (NG911) call‑taking platform. A fully cloud‑native, standards‑based solution designed to enhance call‑taker efficiency, resiliency, and situational awareness.
The NG911 platform will provide real‑time caller location using device‑based positioning; live video, text, and image sharing from callers; multilingual translation; enhanced GIS mapping; automated incident data ingestion; and seamless interoperability with modern CAD and public safety systems. The platform is built with high availability and redundancy — continuity of operations during disasters, outages, and large‑scale emergencies.
Our Dispatchers
We employ highly trained and certified emergency dispatchers who meet the highest professional standards in emergency communications.
Core training & certification
- APCO International · Telecommunicator 7th Edition trained and certified
- Emergency Police Dispatch (EPD) certified
- Emergency Fire Dispatch (EFD) certified
- Emergency Medical Dispatch (EMD) certified with Telecommunicator CPR training
Advanced training
- 911 Liability
- 911 Supervision
- Active Shooter Response
- Domestic Violence Intervention
- Non‑Emergency Call Handling
- Homeland Security for Telecommunicators
- Crisis Communications
- Suicide Intervention
- Hostage Negotiation
- Stress Identification & Management
- Rural Firefighting
- Leadership Skills
- Child & Senior Caller Handling
- School Emergencies
- Hazardous Materials
About Emergency Communications Districts
The Coosada 911 Communications District is an Emergency Communications District (ECD) established in accordance with the Code of Alabama. ECDs are public entities created to provide essential 911 emergency communication services to communities throughout the state.
District Establishment
The FCC awarded PSAP #8914 to the Coosada 911 Communications District on December 31, 2025, per the 911 Master PSAP Registry.
We work hand‑in‑hand with the agencies that keep Coosada safe.
Coosada Police Department
Law enforcement for the Town of Coosada. All Coosada Police emergency and non‑emergency calls are dispatched by the district.
Coosada Fire/Rescue
Fire suppression, rescue, and emergency medical services, including a licensed transport ambulance. All Coosada Fire/Rescue calls are dispatched by the district.
Town of Coosada
The municipal government that the district was established to serve. The district delivers dedicated emergency communications for Coosada residents and visitors.